This refund policy applies to online card payments with Dragan Lukic (Seitenstettengasse 5/37, 1010 Vienna, Austria, VAT ATU 70073127).
1. Cancellation and entitlement
Whether a refund is due, and for how much, follows the cancellation rules in our terms (Cancellations section):
- free of charge up to 24 hours before the trip
- 50% of the base fare if cancelled up to 12 hours before start
- 80% if cancelled up to 3 hours before start
- 100% for later cancellations or no-show
2. How refunds are paid
Approved refunds are issued only to the original method of payment (the same card / payment channel). We do not pay cash or transfer to a different account unless required by law.
3. Partial refunds
If a cancellation fee remains under the terms, we refund only the excess of any online payment already made.
4. Processing time
After a confirmed cancellation we usually initiate the refund within 5 business days. Your bank may take additional business days to show the credit.
5. Contact
Payment / refund questions: office@deltataxi.at · +43 664 4633 988